Booking and payment
How do I book?
Choose your dates on the apartments page, pick an apartment, enter your details and send the booking request. We confirm it by email and send you the payment instructions.
When is my booking confirmed, and how do I pay?
Every booking is a request until we confirm it. We usually confirm by email within 24 hours. After that we send the payment instructions, and you pay by bank transfer.
What are the cancellation terms?
You can cancel free of charge within 24 hours of booking. After that you receive a full refund if you cancel at least 60 days before arrival, and 50 % if you cancel later. See our terms and conditions.
How much is the final cleaning fee?
Final cleaning is a fixed fee per stay: €70 for the 21 m² apartments and €90 for the 27 m² apartments. Bed linen and towels are included in the price.
The apartments
How many people can stay in an apartment?
The 21 m² apartments sleep 2 guests and the 27 m² apartments sleep up to 4 guests. See the apartments page for the beds in each one.
What is included?
Bed linen and towels are included, and final cleaning is a fixed fee per stay. Beds are not made up on arrival.
Is there WiFi?
Yes, every apartment has WiFi.
Is there a sauna?
Yes, every apartment has its own private sauna. You start it from the control panel and it heats in about 30–45 minutes.
Any tips for using the sauna?
Pour only a small amount of water on the stove at a time. Switch the sauna off when you leave and keep the door slightly ajar so it dries.
Are smoking and pets allowed?
No smoking, no pets and no parties. Quiet hours are 23:00–06:00.
What are check-in and check-out times?
Check-in from 16:00, check-out by 11:00. You find the key in the key box next to the apartment door. We send you the code 5–10 days before arrival.
What if I arrive after 23:00?
Check-in is 16:00–23:00. If you will arrive later, please contact us before arrival. We send the arrival instructions before your stay.
How warm is the apartment, and what about hot water?
The normal indoor temperature is 21 °C and the apartment has underfloor heating. In very hard frost (−15 to −30 °C) the walls can feel cold, which is normal in Finland. The hot water tank holds 200 litres. If it runs out, wait 2–4 hours while it reheats.
The area
Where are the apartments?
The apartments are at Leviraitti 9 in the centre of Levi, Finnish Lapland, a short walk from the slopes, restaurants and shops. See the location page for the map.
Do I need a car?
No. The village is easy to walk, and the slopes (about 750 m), restaurants and centre (about 550 m) and the supermarket are within walking distance. A car is only useful for day trips outside Levi. Kittilä airport is about 16 km away, with shared buses and taxis meeting the flights.
Where do I park?
Parking is free, with a heating post, and is marked with your apartment number.
Where can I dry and store ski equipment?
Each apartment has a drying cabinet. There is also a private storage cage for your apartment, at the left end of the building inside the storage unit, which also has a ski waxing area.
Is there a washing machine?
Yes, there is a washing machine in the building.
More questions? Contact us.